We’re thrilled to announce the release of Talkino 2.0.0, featuring a range of new features and upgrades designed to make it easier and more intuitive than ever to connect with your customers. As a business owner or support agent, Talkino provides the perfect platform for your customers to reach you easily via WhatsApp, Messenger, Telegram, phone and email.
Talkino 2.0.0
If you’re searching for a click-to-chat plugin that can offer you comprehensive features and provide a seamless customer experience, Talkino 2.0.0 is the perfect solution. As a free version, you can download the plugin from here. It provides you with all the essential features required to connect with your customers efficiently and effectively.
New Layout Options: “Direct” and “Modern”
Talkino 2.0.0 now offers two new layout options to provide you with more flexibility and control over how it displays on your site. The “Direct” layout displays agents with all their chat channels. While the “Modern” layout shows agents first before displaying the respective agent’s chat channels. Both options are easy to set up, allowing you to choose the one that best suits your business.
Weekly Reporting Email
Stay on top of your customer engagement with Talkino’s new weekly report. It offers valuable insights into how visitors are reaching you. Use these insights to enhance their experience and drive sales. This feature provides a great way to analyze how your customers are interacting with your site and your agents. Thus, it will allow you to make informed decisions about how to improve their experience.
Fresh and Modern Design
Talkino’s new fresh and modern design is easy on the eyes and intuitive to use. We’ve updated the look and feel of the plugin to make it more user-friendly and attractive, so your customers will love using it.
Color Templates and Customization
With Talkino’s new color templates, you can now choose the one that best fits your brand and website. It’s also easy to customize the colors to your liking. Hence, it will allow you to create a unique and consistent look across your site.
New Agent and Settings Links
We’ve added new links to Talkino’s plugin page, making it easy to add new agents and adjust your settings with just a few clicks. This feature allows you to stay on top of your customer support and engagement.
Improved Talkino Icon
The Talkino icon has been updated to use WordPress’s official dashicons. This makes it easier to find and more consistent with other icons on your site. We’ve also added a search feature to the icon, so you can find it quickly and easily.
More Control Over Where Talkino Appears
Talkino now provides new options to control where it appears on your site. This including the ability to show or hide it on your 404 page. You can also choose to show Talkino only on mobile views for phone users, tailoring your support to your customers’ needs.
New Close Button and Animation
A new close button has been added at the top of Talkino. Therefore, it will allow your customers to easily close the chat window when they’re done. We’ve also added a new animation to Talkino and its settings, making it more engaging and fun to use.
Improved Styling Options
Talkino now offers new styling options, allowing you to customize the look and feel of the plugin to your liking. Adjust the font size, color, and style, as well as the background color and image. We’ve also added a new z-index field to Talkino’s settings. So you can control how it appears on top of other elements on your site.
Fixed Bugs and Improved Performance in Talkino 2.0.0
Talkino has undergone a range of bug fixes and improvements. These including adding alt text to images to prevent missing alt in SEO, fixing rendering issues on mobile view, and resolving CSS conflicts with some themes. Besides that, it also displays Talkino under offline mode when all agents are not available or global schedule is offline. We’ve also optimized the performance of upgrading data, improved the text of setting tab, and moved the credit setting.
Talkino Premium
We’re excited to announce the latest upgrade of Talkino Premium, featuring a range of new features and enhancements designed to improve your customer support experience. Here are the key changes and improvements you can expect in the latest version:
Shortcode Widget
Talkino Premium now offers a new shortcode widget. This allows you to easily display the agent’s widget with his chat channels inside any post or WooCommerce page using a shortcode. You can use our shortcode generator or manually create the shortcode with its attributes to seamlessly integrate Talkino widgets into your website.
Google Analytics Integration
Talkino Premium now offers Google Analytics integration. This will allow you to capture Talkino data on your website for analysis with Google Analytics (GA4). This integration enables you to track and analyze customer communication and behavior. Therefore, it will help you to better understand their needs and enhance their experience.
Typebot Integration
Talkino Premium now offers Typebot integration, allowing you to save time and money by integrating with Typebot virtual assistant. Typebot can answer frequently asked questions 24/7, making your customers happier and more satisfied. To learn more about Typebot, please click here.
Reporting
Talkino Premium now offers a new reporting feature, providing valuable insights into customer communication and behavior. You can now analyze how customers are reaching your agents and which chat channels they are using the most to enhance your overall customer experience.
Country Block
Talkino Premium now offers a new country block feature, allowing you to effortlessly restrict users in certain countries from reaching you. This feature is especially useful in countries where your service is not provided, enabling you to focus your efforts on customers in regions where you can provide effective support.
Conclusion
We’re thrilled about these new features and enhancements in Talkino 2.0.0, which will help you better understand and engage with your customers. We believe that these upgrades will provide a more seamless and streamlined customer support experience for both you and your customers. If you’re a Talkino user, be sure to update to the latest version of Talkino 2.0.0 to take advantage of these exciting new features.
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