FAQ
Do you have any questions or facing any issues? Let’s refer to our FAQ below!
Web design
Why should I choose Traxconn?
Hiring your own software developers can be a really smart choice, however, recruitment process is time-consuming and the costs of keeping an in-house programming team are very high. You’ll probably need to employ your own software engineers sooner or later but hiring us can help you save a lot of money and time (which is basically the same in a business project).
What is your strength?
We have more than 16 years of business experience. We’ve worked with and completed projects for leading retailers, food and drink companies, start-ups, real estate, fashion companies, and many, many more.
We are experienced in creating business websites, e-commerce websites, restaurant websites, customization websites, standard WordPress plugins, custom WordPress plugins, and constantly improving our skills!
How do I start a project with you?
Firstly, you can contact us directly through WhatsApp, Messenger, or email. Alternatively, you can send us an inquiry, including your project details and requirements, using our inquiry form. Our team will then contact you to discuss further.
How do you guarantee the website quality?
We work in a short iteration mode and regularly test the work results, taking into account all customer preferences and the target audience reaction. This approach allows us to provide our customers with high-quality websites, observing the specified deadlines. Quality is our top priority.
Do I need to be tech-savvy to cooperate with you and order a software?
There is absolutely no need for this. After all, you do not have to know medical nuances when seeking a dentist’s services. You do not have to be an expert in software development because, actually, we are. We are ready to explain to you all unclear moments and the essence of all stages while working on the project. On your part, all you need is a clear vision of what objectives you want to achieve using the desired software product. Therefore, you just have to focus on your needs, and we will help you make them a reality.
I have sent an inquiry but I do not receive a quotation from you. What should I do?
Normally, all the emails that we sent out fully meet SPF, DKIM, and DMARC requirements. However, certain email providers will assign our emails to the spam folder. Therefore, kindly please check for our quotation email in your spam folder.
How about the payment?
The software or web development payment needs to be paid in full and in advance. However, we also accept deposit payment and pay by phases if there is such a request from customers.
Currently, we are using Stripe which is the top payment gateway in the world to support you to make payment directly on the invoice sent from Traxconn via Stripe. You will receive the invoice if you have accepted the quotation that we offer to you based on your requirements of the project. Besides, bank transfer payment is supported too.
Do you provide support services after the website is complete?
Yes, we are always happy to provide technical support and service for the website we have developed. Additionally, we can assist with further development if you need to implement new features or integrate third-party services.
Where can I get support in case I face any problems?
You can get in touch with us through WhatsApp, Messenger, email or our contact page to get support.
Digital marketing
What is digital marketing, and why does it matter for my business?
Digital marketing involves using online methods to promote your business, boost its visibility, and drive sales. It’s important today because it lets you connect with your target audience where they spend a lot of their time – online.
How does digital marketing distinguish my business from competitors?
Digital marketing provides customized strategies like targeted advertising and personalized customer interactions. These methods improve brand visibility, engage customers, and ultimately give a competitive edge.
Which digital marketing channels are best for my business?
The right channels vary based on your goals, who you’re trying to reach, and what industry you’re in. Some popular choices are social media, , search engine optimization (SEO), and pay-per-click (PPC) advertising. Let’s figure out together which ones will work best for you.
How can I measure the effectiveness of my digital marketing campaigns?
Success criteria differ based on your objectives, yet typical measures include website traffic, conversion rates, engagement metrics (likes, shares, comments), and return on investment (ROI). We offer detailed analytics and reports for monitoring and assessing your campaign’s performance.
Can I afford digital marketing?
Certainly! Digital marketing can be adapted to fit different budgets. Whether you’re a small business or a large enterprise, we’ll customize our strategies to make the most of your budget and deliver optimal results within your financial limits.
How soon can I expect to see results from digital marketing efforts?
The time it takes to see results can differ depending on factors such as your industry, competition, and the strategies used. Immediate outcomes, like those from PPC advertising, may be noticeable, whereas methods like SEO might take longer to yield substantial improvements. We’ll tailor our approach to your goals and provide realistic timelines and expectations accordingly.
What are the payment options?
We provide flexible payment plans tailored to your preferences. Typically, our digital marketing services require monthly advance payments. However, if you prefer, you can opt for yearly payments instead.
We currently use Stripe, a leading global payment gateway, to facilitate direct payments on invoices issued by Traxconn. Once you’ve accepted our project quotation, you’ll receive an invoice. Additionally, bank transfers are also accepted.
If I encounter any issues, where can I find support?
We offer multiple ways for you to contact us, such as WhatsApp, Messenger, and email. Additionally, our website has a specific contact page where you can submit your inquiries. Please feel free to pick the option that works best for you, and we’ll be available to help you out!
Standard WordPress plugin
Where can I get support?
You can get in touch with us through WhatsApp, Messenger, email or our contact page to get support.
Do I have to pay extra for support?
Plugin support is available as long as the subscription is active.
What payment gateway do you support?
We support PayPal payment gateway for your purchase.
Do subscriptions restrict plugin functionality?
Absolutely not. Your plugin will work as expected whether you have your subscription activated or not.
What happens if I do not renew my subscription?
Our plugins are subscription-based and will automatically renew every year. If you decide to cancel, you may still use the plugin but you will not receive updates or support once the subscription expires.
How can I cancel my recurring payment?
If your subscription is active, you can get updates and support. But if you want to cancel your recurring payment, please access your account on our website. Then click “Subscription” button and click “Cancel subscription” button.
Can I request a refund?
You can request a refund by contacting us within 14 days of purchasing your plugin if you face an issue that we cannot solve. The refund requires 3 to 7 working days depends on payment gateway process.
Custom WordPress plugin
What is the usual timeframe for developing a custom WordPress plugin?
Generally, the time needed for developing a custom WordPress plugin varies based on the project’s complexity. We’ll collaborate closely with you to grasp your needs and give you an estimated timeline accordingly.
How do you develop a custom plugin, from start to finish?
We begin by discussing your needs, goals, and preferences in detail. Once we agree on the plan and get your approval, we start building the plugin, keeping you updated along the way. After it’s finished, we test it thoroughly before integrating it into your website.
How do you make sure the plugin will work well with our current WordPress website?
We ensure smooth integration by adhering to WordPress coding standards and best practices. Our team rigorously tests the plugin to ensure it’s compatible and functions seamlessly with your existing WordPress setup.
What kind of ongoing support and maintenance do you provide for custom plugins?
We offer continuous support and maintenance services to ensure your custom plugin remains in optimal condition. This includes troubleshooting and providing updates for compatibility and security purposes.
Do you offer custom pricing for plugin development services based on specific budget constraints?
Of course! We realize that each client has different financial limitations. We’ll collaborate with you to create a plan that fits your budget and still delivers the features and quality you’re looking for.
What are the payment options?
For custom plugin development, we typically require full payment upfront. However, we’re flexible and can also accept deposits or arrange payments in phases upon request.
We use Stripe, a leading payment gateway, to facilitate direct payments on invoices sent from Traxconn. Once you’ve accepted our project quotation, you’ll receive an invoice for payment. Additionally, we also support bank transfers.
If I run into any issues, where can I find help?
You’ve got options! You can reach us through WhatsApp, Messenger, or email. Plus, our website has a special contact page just for you to send in your questions or concerns. Pick whichever way works best for you, and we’ll be ready to lend a hand!
