FAQs
Frequently asked questions
01 Why should I choose Traxconn?
An in-house team may suit your business, but finding the right developers takes time and managing a team can be costly. You may need your own team later. For now, an experienced development team can help save time, reduce development costs, and get your project launched more efficiently.
02 What are your strengths?
We bring more than 16 years of business experience to your project, across retail, food and beverage, startups, property companies, fashion brands, and other industries.
Our work includes company websites, online stores, restaurant websites, customization websites, web applications, iOS and Android apps, and other custom software. We keep improving our skills and methods to deliver reliable work.
03 How do I start a project with you?
Email us directly, or use our quote request form to tell us about your project, needs, goals, and anything else we should know.
We’ll read your enquiry and get in touch to discuss the project.
04 How do you ensure website quality?
Your website is built in small stages and tested throughout the project. Your requirements, feedback, and the needs of the people using it guide development.
This helps us keep quality in focus and work towards the requirements and timelines agreed with you.
05 Do I need technical knowledge to work with you?
No. We handle the technical work.
We explain each project stage, important technical choices, and anything unfamiliar in clear language. Share your goals and what the website or software needs to do, and we’ll help turn those needs into something useful.
06 What if I haven’t received a quote after enquiring?
Our emails use standard checks called SPF, DKIM, and DMARC to help email providers recognise them. They can still sometimes end up in your spam or junk folder.
Check your spam or junk folder first. If you still cannot find your quote, contact us again by email or through our contact page.
07 How does payment work?
Software and website projects are usually paid in full before work starts. Depending on the project and your needs, we may agree to a deposit or payments at set project stages.
Online payments are handled securely through Stripe. After accepting your project quote, you may receive an invoice to pay through Stripe.
Bank transfers are also supported.
08 Do you provide support after launch?
Yes. Technical support is available for websites and apps built by our team.
Help is also available for ongoing development, maintenance, new features, improvements, and connections to other services.
09 How can I get help with a problem?
For support, use our contact page.